Welcome to

Hope Haven Charitable Trust (“we,” “our,” “us”).
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you share with us through our website, donation platforms, and communication channels.

By visiting our website or engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to operate effectively and deliver meaningful programs and services.

a. Personal Information

We may collect the following information when you interact with us:

  • Name, email address, phone number, and postal address
  • Donation details (amount, date, and purpose)
  • PAN number or other ID (when required for tax receipts)
  • Volunteer or partnership application details
  • Communication preferences

b. Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type, device information, IP address
  • Pages visited and time spent on our website
  • Cookies or analytics data (for improving user experience)

2. How We Use Your Information

We use the information we collect to:

  • Process donations and issue receipts
  • Communicate updates, campaigns, and impact stories
  • Respond to inquiries and requests
  • Manage volunteer and partnership programs
  • Comply with legal and regulatory requirements
  • Improve our website, outreach, and services

We do not sell, trade, or rent your personal information to anyone.

3. Donation and Payment Information

When you make a donation through our website, your payment is processed securely through trusted third-party payment gateways that comply with PCI-DSS standards.
We do not store or have access to your complete credit/debit card details.

4. Cookies and Tracking Technologies

Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor behavior and improve our online experience.
You can control or disable cookies through your browser settings at any time.

5. Information Sharing and Disclosure

We may share limited information only in the following cases:

  • With trusted service providers who assist us in operations (e.g., payment processors, email services)
  • When required by law, government, or regulatory authorities
  • To prevent fraud or security threats

All partners are required to handle your information with strict confidentiality.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, no method of online transmission or storage is 100% secure — we cannot guarantee absolute security, but we are committed to maintaining the highest standards of protection.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for communications or data processing

To exercise these rights, please contact us at:
📧 info@hopehaventrust.com

8. External Links

Our website may contain links to external sites. Hope Haven Charitable Trust is not responsible for the content or privacy practices of these third-party websites. We encourage you to review their policies before sharing any information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or organizational changes. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us:

Hope Haven Charitable Trust
📍 Mau, Uttar Pradesh, India
📧 info@hopehaventrust.com
📞 +91 8115237261